Privacy Policy

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Monique Woods Agency (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website and our communications with you.

Information We Collect

We may collect personal information that you voluntarily provide, including:

    ●    Name

    ●    Mailing address

    ●    Email address

    ●    Telephone number

    ●    Date of birth

    ●    Insurance information necessary to provide quotes, applications, and policy services

    ●    Any other information you choose to provide

We may also collect limited non-personal information, such as browser type, device information, IP address, and website usage data to help improve our website and services.

How We Use Your Information

We may use your information to:

    ●    Provide insurance quotes and recommendations

    ●    Process insurance applications

    ●    Service your insurance policies

    ●    Respond to your inquiries

    ●    Schedule appointments

    ●    Communicate regarding your policies, claims, billing, renewals, and customer service

    ●    Improve our website and customer experience

    ●    Comply with applicable legal and regulatory requirements

Text Messaging (SMS)

If you provide your mobile phone number and consent to receive text messages, we may send you communications regarding quotes, policies, renewals, appointments, billing, claims, customer service, and other insurance-related matters.

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.

Information Sharing

We do not sell or rent your personal information.

We may share your information only as necessary to provide insurance products and services, including with insurance carriers, underwriting partners, service providers, or as otherwise required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except with vendors or service providers that support the delivery of our text messaging services.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Choices

You may request updates to your personal information or opt out of marketing communications at any time. Certain communications related to your insurance policies or services may still be necessary.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please visit our Contact Us page and submit an inquiry. We will respond as promptly as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.